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Frequently Asked Questions

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

Save The Dates are usually mailed 6-10 months prior to your wedding. We recommend you mail out your Wedding Invitations 2-3 months prior, and this will allow for you to receive your RSVPs 4 weeks before the day.

Our pre-designed range can take approximately 4-6 weeks. This allows sufficient time for your first concept, completing your changes and includes printing and delivery as well.

Custom projects can take 8 weeks, and again includes first concept, completing your changes, printing and delivery.




DO YOU OFFER DAY-OF PAPER GOODS SUCH AS PROGRAMS AND MENUS?

Of course! I can create menus, place cards, favour tags, signage, programs, table numbers, thank you cards and anything else you can think of! That Paper Girl loves pushing the boundaries, so bring to us your craziest, wackiest ideas and we'll bring them to life!




IS IT TOO LATE TO CHANGE THE QUANTITY OF MY ORDER?

After an order is placed, increased quantities are available only. We can always add to your order after its been placed, but unfortunately cannot lower your quantity.

You may always add to your order at a later date too, with any additional items such as Day-Of Stationery or Signage.




WHAT CAN I CHANGE ON THE PRE-DESIGNED TEMPLATES?

You may change the wording, fonts and/or colours, all included in the price! We also offer unlimited rounds of changes, so you won't have to fork out for any additional changes.




WILL I SEE A PROOF BEFORE PRINTING?

Yes I always send digital proof(s) of your order for you to confirm before printing to make sure you are 100% happy with the final product. This will also allow for you to check spelling/grammar, details, size and to confirm final quantity and choice of paper.




CAN I ORDER COMPLETELY CUSTOM PAPER GOODS?

That Paper Girl LOVES custom projects! It's our speciality! Please fill out the form here with as much detail as possible, and I will respond to you with a custom proposal and quote.




DO YOU HAVE A STUDIO I CAN VISIT?

That Paper Girl is operated of of my home, therefore I don't have a designated meeting space. However, if you are local to the Newcastle/Maitland/Hunter Valley area, I would love to meet up with you at a cafe, grab a coffee and chat all things wedding stationery! Just contact me through my form here with a time, place and date you wish to catch up.




HOW DOES SHIPPING WORK?

Domestic shipping is included in the pricing of all projects with That Paper Girl. We ship Express via Australia Post, and you will need to be home to sign for your order. If you are not home, a card will be left for you to pick it up from your local Post Office. We require a signature to ensure your order is delivered to your correct address, and so we have a way of tracking it if anything was to happen.

That Paper Girl is not liable for lost, damaged or delayed shipments.




WHAT IS YOUR RETURN/EXCHANGE/CANCELLATION POLICY?

You can view our Terms & Conditions here.