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Shipping & Delivery
Approval is required before printing or shipping commences. Your order will be shipped within 5 - 7 business days of being approved. We ship all orders via Australia Post and can not deliver to a P.O. Box. Shipping time may vary depending on delivery address.
Returns and Replacements
Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of your product within 14 days of receiving it, we’ll be happy for you to return the item for either a replacement or a refund. That Paper Girl will assess the return on a case by case basis, and unfortunatley cannot guarantee you will receive a replacement or refund.
If you wish to return an item, please email us at firstname.lastname@example.org for information on how to proceed.
Due to the highly personalised nature of our products, we cannot accept returns based on customer errors. That Paper Girl is not responsible for the following:
Errors in spelling, punctuation or accuracy of the information entered by the customer. You will be provided with an opportunity to review custom text and will require your written approval before the order is sent to print.
Poor quality resulting from the use of low-resolution images.
Errors in user customisable features, including colour choice, enhancements and formatting.
Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.
Normal printing effects.
Please choose and submit your order carefully as once an order is submitted we are unable to change or cancel the order. We ask that any cancellations or changes to your order be submitted via email within 24 hours of approving your order for print.
Orders can be placed online. Once your order is placed, That Paper Girl will send you a colour PDF proof. You can then make any changes to colours, wording or fonts for an unlimited number of proofs. Print samples can be requested at an additional cost of $5 each.
Please be aware that due to variations in monitors and the printing process, the appearance of colours and images in the finished product may vary to how they look on your screen.